All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. Shipping costs may double if shipping internationally. If an item is damaged during shipping, seller will not be held responsible.
Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
We respect your privacy here at Dittmer Air and Heat.
Your personal information, email address, location will not be shared with any third parties.
We will use your information submitted by the contact form or testimonial form to contact you using your preferred contact method regarding the reason you've inquired.
If you submit a review/testimonial, your name and/or title/position may be used on this website (dittmerairandheat.com) for promotional purposes. We will not disclose your physical location or contact information. If you have submitted a testimonial and do not want your name, title, or position disclosed to the public, please contact us.
For maximum peace of mind, we are proud to offer our loyal customers an annual Energy Saving Agreement (ESA). For a small annual enrollment fee, our ESAs include two planned maintenances per year, 15% off all parts, labor, and services, never an overtime charge, and guaranteed priority service should you need us. Learn More
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